2-3 days delivery
Secured Payment

Terms & Conditions

Welcome to the myeleganteworld.com terms and conditions, which apply to all items ordered from myeleganteworld.com. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.

Out of Stock

We understand it's frustrating to see that the item you want to buy is out of stock - so why do we continue to show these products when they're not currently available for you to buy?.

It's because we believe you'll want to know that we normally stock that item, in case you want to buy it at a later date once more stocks have been delivered, or if you want to visit our outlet in Abuja, Nigeria. It means you'll still have the product details to hand, and in some instances we're able to offer you the option of emailing you once the item does come back into stock

 

Shopping safely on myeleganteworld.com

We hope you enjoy the ease and convenience of shopping on myeleganteworld.com. Your confidence in our website and your internet security is really important to us, so we’ve put together some advice to help keep you safe when you shop

Your Password

Your Transaction Security

Privacy Promise

Cookies

Computer Security

Phishing

Your Password

We do appreciate that remembering passwords can be tricky, but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details

It’s best to avoid using the same password for each of your online accounts, because if a criminal gains access to it, all your accounts could be at risk. Multiple passwords keep you safer.

When you set a password, it’s a good idea to use a mix of numbers and characters, and something that’s very personal to you. Most sites these days will set a minimum number of characters to use, but do avoid using obvious phrases like “password”, or your name, or phone number. In this example, we've used a well-known Shakespearian quotation to illustrate the kind of phrase you might want to choose (read it aloud and it will make sense!)

olajide1

#2NyGd%$

It’s a good idea to change your passwords on a regular basis, especially for sites you use frequently and which involve financial transactions

If you ever get a request to reveal your password for an online site, don’t respond as legitimate sites and services won’t ask you to send them passwords via email. You may be tempted to share passwords with close family, but do keep in mind there’s always a risk they could pass information on inadvertently or share it with someone else

You can re-set your password on myeleganteworld.com at any time by signing into My Elegante World and choosing the Edit your password option.

If you've forgotten your password, just enter your email address on the 'Forgotten your password' page, and we'll email you your password information. Then simply follow the instructions in the email to change your password; it’s a good idea at this point to review your password to something that’s as secure as possible

For more information on online safety and passwords, there are a number of useful websites such as Get Safe Online,Microsoft Safety & Security, Google good to know

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Your Transaction Security

myeleganteworld.com is safe

We realise how important it is to securely store any information that you provide. myeleganteworld.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.myeleganteworld.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

To give you even more confidence in shopping online with myeleganteworld.com, our checkout process uses....

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Privacy Promise

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Elegante complies fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential.

In order to serve you most efficiently, reputable third-party banking (including interswicth) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private

We also use banner advertising on other websites to present you with products we think may be of interest to you, based on your browsing history.

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Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. At myeleganteworld.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on myeleganteworld.com, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We're giving you this information as part of our initiative to comply with existing legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website

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Computer Security

Keep yourself safe from malware and viruses with adequate, up to date security on your computer. Keep your software switched on and up to date, and make sure that your Windows operating system has the latest Microsoft updates. It’s a good idea to run regular scans on your computer.

When you are opening emails, be careful. Don’t click on links to download files or open attachments you haven’t asked for, or aren’t expecting, as they may contain viruses.

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Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from myeleganteworld.com requesting this kind of information, please don’t respond, but do let us know about it.

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Getting started with myeleganteworld.com

We've selected the best from our shops to create a great range of products which you can access 24 hours a day, 7 days a week. We hope that you'll find using our website quick and convenient, and we'll guide you safely through the online shopping experience, because your privacy and security is extremely important to us.

These features will help make your shopping experience even easier:

·         Home page link: You can get back to our home page at any time by clicking on the Elegante logo on the top left of the screen

·         Navigation bar: The names on the navigation bar near the top of the screen directly under the Elegante logo are the "categories" of our online shop. If you hover over Hair, you'll then see a drop-down menu with further product categories within that Hair department which are WeavesWigs and Brazilian hair. Clicking on one of those categories takes you to a new page containing all sections and products associated with it. The menu on the left of the screen will give you more refined options. Every other menu also takes you to thier respective pages.

·         Search box: the search box is always near the top of the screen. You can search by product or brand name, key words such as the product type. If you search for something particular, it's best to keep the description relatively simple. You may also like to use our Shop by brand index, which is accessible from each web page

·         Your Shopping basket: this contains list of your selected products waiting to be paid for. If not empty, you can proceed to Secured Checkout from this page. You can edit them by adding or removing from the quantity. You can also delete them- Setting the product quantity into zero also deletes the product in question.

·         Sign in/register: If you create an account with us (click on register or create an account when you prompted in checkout), then you can view and amend details on it, and view and track your orders by signing in when you visit the website.

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Out of Stock

We understand it's frustrating to see that the item you want to buy is out of stock - so why do we continue to show these products when they're not currently available for you to buy?.

It's because we believe you'll want to know that we normally stock that item, in case you want to buy it at a later date once more stocks have been delivered, or if you want to try our outlet in Abuja, Nigeria. It means you'll still have the product details to hand, and in some instances we are able to offer you the option of emailing you once the item does come back into stock

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Using Search

Our Search engine works by checking your search term against all the product titles, product information and product codes currently on the website. It then shows products on the page that may match your query. The Search engine will also try to match your query with similar relevant terms; a search for color 4 of wigs for example, will return different types of wigs such as human hair, Remy or Futura etc.

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Payment Options

Payments are made by debit cards ONLY. We do not receive payment on delivery for the following reasons among others.

1.     We cannot guarantee the availability of products not yet paid for- If for instance a product has been bought on the basis of Pay on Delivery and another buyer paid for the same product online before it is dispatched. Since we have already collected money from such buyer, we are obliged to give priority to the buyer that paid in the event of low stock. - We would not like to create such confusion to our esteemed customers.

2.     The delivery logistics are being handled by a third party client whose main business is to ensure safe, fast, and efficient delivery of our products to our esteemed customers

However, to allay your fears, the following measures have been put in place to ensure smooth and safe transaction while shopping on myeleganteworld.com.

·         Quality: We are very confident of the quality of our products. You can be rest assured that you are unlikely not going to be happy with your Items once received.

·         Security We do not for any reason store your card information on our server or anywhere else. Payment processes are handled by a trusted partner through encrypted layer. Read more about this in our Security & Privacy